Privacy Policy

Updated 15 December 2023

Purpose

This Privacy Policy's purpose is to describe how Plato collects, uses, manages, and shares your personal data.

This document has been constructed in line with the principles set out in the NZ Privacy Act (2020).

Introduction & Scope

Plato Payments takes your privacy very seriously.

We treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Plato as “personal data”.

This means that data that directly identifies you — such as your name — is personal data, and data that does not directly identify you, but that can reasonably be used to identify you, is personal data.

Aggregated data is considered non-personal data for the purposes of this Privacy Policy.

Individuals always retain ownership of their personal data.

This Privacy policy covers how Plato Payments Ltd (NZ Company number 8385590) (collectively “Plato” and “us, our and we”) handles personal data whether you interact with us on our websites, our applications, or in person (including by phone or by email).

Plato’s Privacy Policy does not apply to how third parties define personal data or how they use it.

Your use of any part of our Services in any manner will constitute your consent to the collection, transfer, processing, storage, disclosure, and other uses of your personal data in accordance with this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, please do not use our Platforms and/or Services.

This Privacy Policy will be reviewed at least Annually to ensure it remains in-line with best practice.

We may amend the content of this Privacy Policy at any time by amending our Policy document & posting a revised version on our website.

Personal Data Plato collects from You

When you use the Services, we may collect a variety of information including:

Personal Data Plato Receives from Other Sources

For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.

Plato's Use of Personal Data

We use your personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.

Depending on the circumstance, we may rely on our consent or the fact that the processing is necessary to fulfil a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations.

Plato retains personal data only for so long as necessary to fulfil the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

Where we anonymise your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, we may use this information indefinitely without further notice to you.

Plato's Sharing of Personal Data

Plato may share personal data with service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Plato does not share personal data with third parties for their own marketing purposes.

Nevertheless, we may share Personal Information about you as follows:

Your Privacy Rights

A Plato customer may restrict the sharing of their Personal Information as follows:

  1. if, after giving Plato your permission to share your Personal Information with third parties, with whom we deem it necessary to provide our jointly offered services, you later decide that you no longer want us to share such information, you can email support@platopayments.com; and
  2. it should be noted that a request to restrict or modify the use of your information may result in you no longer being able to use our Services.

There are no charges for requesting access to or the correction of your Personal Information, however, if the volume of information we hold is excessively large, we reserve our rights to charge you any reasonable administration fees (including fees for photocopying) associated with your request.

You may be entitled to request your personal data held by Plato at any given time, provided it follows the AU Privacy Act or NZ Privacy Act. To do so, contact Plato directly at support@platopayments.com. Where you are entitled to that information, Plato will ensure it is provided in the manner you requested it within a reasonable time of such request.

There may be circumstances which mean that information cannot be released to you.

For example, these circumstances may include:

If Plato decides that it cannot provide you with certain information, it will outline the reasons for its decision in writing and the mechanisms available to complain about the refusal.

In order to protect the confidentiality of your Personal Information, details of your information will only ever be passed on to you where we are satisfied that the information relates to you.

Accordingly, we may request documentation from you which confirms your identity before passing on any Personal Information which relates to you.

Protection of Personal Data

Plato takes reasonable steps to maintain the security of your personal data. While we have a range of safeguards to protect this information and use technical safeguards to protect your personal data, including use of encryption, we make no representations or warranties regarding third parties’ privacy practices, or to the nature of data transmitted using the internet.

We can store your information physically or electronically ourselves, or with others contracted to hold the information for us in New Zealand, Australia or overseas. We will act reasonably to ensure that your information is protected from unauthorised use or disclosure.

Cookies

To improve your experience on our services, and to authenticate your access to our services, we may use ‘cookies’, being small data files that are served by our websites and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the services. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing, and delivering certain functionality. You may refuse to accept cookies by selecting the appropriate setting on your internet browser.

However, please note that if you do this, you may not be able to use the full functionality of our Platforms.

Third Party Websites

Our websites contain links to other websites. Plato maintains it is not responsible for the privacy practices or the content of other websites. Please ensure you familiarise yourself with the privacy practices of these other sites prior to submitting your personal data to them.

Complaints and Disputes

For any question, dispute, or complaint in relation to Plato Privacy Policy, please email support@platopayments.com.

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